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Your patrons want to feel known, and yet you can’t manage personal relationships with a database of thousands of patrons. So how can you send the perfect offer, based on your patrons’ interests and purchase history, to help them grow their loyalty to your art?
Targeting your campaigns has never been easier. TRG brings you powerful tools for community list-trading, demographic/geographic analysis and precision data modeling based on purchase behavior and demographics. You’ll run data-driven, efficient campaigns that save you time and money, as well as effectively optimizing response and results.
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"TRG has reoriented our thinking about ticketing in the digital age. They have provided our team a fact-based language to help interpret our patron and ticketing data for our entire staff. We only thought we knew our data. Now we live in it."
Associate General Manager at
The Pantages Theatre
"TRG Data Center has given us new and powerful ways to segment and analyze our data that help us make informed decisions and affect the bottom line. Its robust and user-friendly List Builder functionality has made it easier than ever to target select groups of patrons for communication or research."
Jennifer Colgan, Marketing Manager, Patron Retention, at Chicago Symphony Orchestra
TRG serves organizations of all artistic genres and budget sizes with a range of services.
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In 2015, the consulting firm Oliver Wyman released a research study in partnership with the League of American Orchestras that grabbed my attention and hasn’t let go. The central question of their work: is the existing subscription model for symphony orchestras still viable? In the age of Netflix, Amazon, and Uber, does it need a small tweak, a substantial jump start, or a complete-and-total-tear-down-and-rebuild to remain a worthwhile offering?
The study illuminated a few key findings for the orchestra sector:
After a poor year for earned revenue in 2012*, Lyric Theatre of Oklahoma (LTO) had rebounded and was experiencing a growth spurt. In 2013, Director of Marketing Danyel Siler had turned her attention to single tickets. Her hard work had paid off, but season tickets were still a challenge.
“Season tickets were steadily declining,” she said. “The season ticket campaign had been done the same way for years, maybe even decades. And we blamed the fall on the trend that subs were declining everywhere. Our executive director, artistic director, and I all knew something needed to change, but we didn’t know what.”
Lyric Theatre of Oklahoma hired TRG in March of 2014 for a best practices consultancy which began with an analysis of income trends, data stewardship, and current marketing practices.
This post is cross-posted on the National Center for Arts Research blog.
“How do we stack up?”
Everyone is curious about how their arts organization compares with others like them. There’s really not been a good place to find that information, though.
Recently, our partners at the National Center for Arts Research launched the NCAR Dashboard. It uses data from DataArts (formerly the Cultural Data Project) to explore how organizations from a variety of sizes and artistic disciplines perform on a variety of standardized financial and operational indicators, called KIPI’s. Even better, it allows you to compare your organization to others in its own size category and artistic genre.
Ask any married couple, and they will say that a lasting relationship takes work. The same is true when courting potential members of your organization! Find out what moves you should make to attract potential members, and hear about some innovative methods your peers have used to build their membership base. You'll leave this 15-minute on-demand webinar with actionable tips to attract and retain more members than you thought possible!
TRG Arts is collaborating with Blackbaud Arts and Cultural Group to bring you valuable tips and strategies with our new on-demand webinar series: Ignite. Watch the first video by clicking through.