Only Account Admins can manage users. If you don't see Manage Users in the menu under your name (top right), ask an Account Admin at your organization to make the change.
Request a new user
- Select your name (top right), then Manage Users.
- Click Request New User and complete the form.
- Requests are processed by TRG, so please allow at least one business day. Your TRG representative will let you know when the user is ready.
Edit a user Click the grey pencil next to the user. You can change their name, job title, phone number and these settings:
- Active: untick to deactivate the user. They can no longer log in ("User account is inactive. Please contact TRG Arts."). Tick it again to reactivate them.
- Account Admin: gives the user access to Manage Users, vendors, billing and trade settings. Unticking this only removes admin rights; the user can still log in as a standard user.
- Trade Approver: lets the user approve or deny trade requests. This only applies if your organization is in a community network.
Good to know
- Users can't be deleted, only deactivated.
- You can't deactivate your own login or remove your own admin rights. Ask another admin.
- A user's email address and user name can't be changed here. Email helpdesk@trgarts.com.