Cheerful businesspeople having a conversation
Talent Lab Workshop:

Learn from Listening: How to Use the Net Promoter System

The 2-step customer feedback system to transform your organization.

Reserve Your Spot
At Learn from Listening, we'll give you an exclusive look "behind the curtain" as we teach you how to use the Net Promoter System ... the two-question survey that will transform your organization.

Why is this important? Because we have found that there are two types of organizations:

  1. Some maintain the status quo and make assumptions about their customers' wants and needs.
  2. Others collect feedback from their customers and transform their organizations.

Let's be honest - If you're not collecting and adapting to customer feedback, your organization will never reach its full potential. But if you listen? The results will transform your organization AND your community in a positive way.

This workshop is for directors and managers in a marketing, development, or box-office role at an arts and cultural organization.
$89 USD
New dates Upcoming Workshops
Oct 5, 2022 at 9am MDT
Length: 3 hours
Delivery: Online

Finally, a workshop designed to grow your professional impact.

What You’ll Learn
Resiliency Areas of this Workshop
People- Centric Teams Optimizing an adaptive and forward- thinking approach to the structure, development, and retainment of teams. Consumer Relationships Engaging a community by attracting new and retaining existing consumers. Organizational Frameworks Systems and structures for organizations focused on feedback, planning and E.D.I. initiatives. Financial Stability Building sustainable revenue through cost mitigation, revenue optimization, and data-driven insights. Thriving Organizations

Transforming 21st century organizations require four key areas to maintain resiliency.

What To Expect

Talent Lab workshops are active learning experiences. When you sign up, you should expect:

  • To have honest conversations during breakout sessions.
  • To have your mobile phone available for workshop interactivity.
  • To take notes to share ideas learned with your teammates.
Due to the nature of this experience and to create a safe space for dialogue, we won’t provide a recording or deck after the workshop.
Your Workshop Leader

Brad is most excited by the roles that arts and culture play in making our communities better places. As a Senior Consultant at TRG Arts based in England, Brad works with a broad range of companies in the UK and North America, to engage, advise, and better understand some of the most impactful arts and cultural businesses on both continents.

Previously, Brad was the Managing Director of Fusebox Festival in Austin, TX. Brad has worked in general management and fundraising for SITI Company (NYC), Salvage Vanguard Theatre (Austin), and the Guadalupe Cultural Arts Center (San Antonio).

He has been an adjunct professor of Arts Administration at St. Edward's University and an alum of the Theatre Communications Group New Generations Fellowship, University of Texas LBJ School Strategic Management Program, and APAP Leadership Development Institute.

Brad Carlin

Senior Consultant