In the second episode of this series, Fred and Jill discuss why he prefers open-ended feedback and conversation over traditional surveys, and how that inspired him to create the Net Promoter Score and System. Fred also talks about what it takes to measure the effectiveness of a mission, and how arts organizations can use data to test assumptions and learn quickly to continuously improve.
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March 14-15, 2019 - TRG Arts Executive Summit; York, England
May 9-10, 2019 - TRG Arts Executive Summit; Colorado Springs, CO