Episode 2: "I'm not a fan of surveys."

Episode 2: "I'm not a fan of surveys."

Episode 2: "I'm not a fan of surveys."

In the second episode of this series, Fred and Jill discuss why he prefers open-ended feedback and conversation over traditional surveys, and how that inspired him to create the Net Promoter Score and System. Fred also talks about what it takes to measure the effectiveness of a mission, and how arts organizations can use data to test assumptions and learn quickly to continuously improve.

Watch Episode 2

To watch this video complete the form below for access: 



Posted October 3, 2018
print




Upcoming Events


Executive Summits:

 

March 14-15, 2019 - TRG Arts Executive Summit; York, England

May 9-10, 2019 - TRG Arts Executive Summit; Colorado Springs, CO

LEARN MORE



Upcoming Events

Admin Login