Currently, Insights integrates directly with the following ticketing platforms: AudienceView Unlimited, Eventbrite, Patron Manager, Spektrix, TicketSolve and Tessitura 

We’re actively working to expand compatibility and integrate with additional ticketing systems in the future. If your system isn’t listed yet, please register your interest—our team will keep you updated as new integrations become available. 

Good news! Many clients can access Insights within just a few hours of signing up. The timeline primarily depends on whether you already have a Daily Data Extractor (DDX) set up. 

If you already have a DDX: We can typically enable your tools within hours of completing your signup. 

If you need to set up a DDX: Setup times vary based on your system: 

• For SQL-based systems: You'll need to install and configure the DDX locally 

• For web/API-based systems: You'll need to enable specific permissions in your ticketing/CRM system 

While some clients complete this setup in as little as a day, others may take longer depending on your team's availability and technical priorities. Our support team will guide you through every step of the process to help you get up and running as quickly as possible. 

Tip: Setting aside time for your ticketing / CRM system manager to complete the initial configuration can significantly accelerate your access to Insights. 

Yes, absolutely! Insights was specifically built with arts professionals in mind, not just data specialists. We know you're busy, so we've designed easy-to-navigate dashboards, clear visual reports, and intuitive tools that translate complex data into actionable steps with no data expertise required.  

Insights helps you clearly understand who your audience is, what they're responding to, and how to engage them more effectively. With powerful audience insight, sales analysis and detailed donor behavior tracking, you can tailor your strategies precisely to your audience’s preferences and purchasing patterns.  

This targeted approach leads to stronger audience relationships, improved retention, and ultimately, increased ticket sales and donations, making your growth goals achievable and sustainable. 

Insights is currently only available for arts and cultural organizations based in North America.   

UK organisations – while Insights isn’t yet available, UK organisations can access Purple Seven tools to help you collect, analyse, and visualise key metrics, supporting your team take informed action to grow revenue. 

To fully benefit from Insights immediately, we recommend having approximately four seasons of historical ticketing and donation data. Specifically, to use each tool effectively, you’ll ideally have: 

• Events Analysis: No specific historical data required; you can begin using this immediately. 

• Single Ticket Tracker: At least two years of historical event data to accurately generate demand curves. 

• Subscription Tracker: Three complete seasons of subscription sales data, plus your current subscription season. 

• Donations Tracker: Three complete campaign years, plus the current year's donation campaign data. 

If you’ve recently transitioned between systems and didn’t migrate historical data, Insights can still be valuable. You'll gain immediate access to event-level analysis, and as your data accumulates over time other features will become fully effective. Many clients in this situation start with a lower-tier license and upgrade later once they've accumulated the necessary historical data. 

Your data is in safe hands! 

We encrypt your data before transferring it from your system to our servers, which are hosted in ISO-certified data centers. Our security approach ensures your data is protected at every stage: 

• Safe during transfer: All data is encrypted while moving between systems 

• Safe while stored: UK-based secure data centers with strict physical access controls 

• Safe from unauthorized access: Individual user accounts with automatic security measures 

We maintain comprehensive logs of all system activity and our team follows industry best practices for data security. For added protection, please use strong, unique passwords when accessing your account. 

The DDX runs overnight, every night, meaning the data in your Insights tools should be no more than a day old. 

Yes! We don’t have a limit on the number of users that can access the tools. 

When you start with Insights, you'll receive onboarding support via email to help you get up and running quickly. Additionally, you'll have access to live training webinars to ensure you feel confident using all the features effectively.  

You can also explore our extensive knowledge base filled with helpful videos and step-by-step guides. And if you ever have questions or need assistance, our friendly help desk team is always ready to support you. 

Insights offers multiple pricing tiers designed to fit your organization's unique needs, from foundational analytics tools to comprehensive audience and revenue-growth solutions. For detailed information about what features are available at each pricing tier, please visit our pricing page.

Whether you're looking to get started with foundational trends or need advanced forecasting and portfolio tools, our team will guide you and you toward the right tier — ensuring it’s aligned with your organization’s size, needs, and ambition. Book a quick call or demo, and we’ll help you match the right tier to your goals.  

Insights provices real-time analytics to track sales trends, optimize pricing, and grow revenue across tickets, subscriptions, and donations.

Networks gives users access to collaborative data-sharing and list trading to expand reach, refine prospecting, and strengthen audience acquisition.

Data Center is your one-stop-shop for arts and cultural consumer behavior insights to fuel your organization's marketing and fundraising campaigns. This is where you log in.