Image

Deeper Dives

Deeper Dives Archive

Net Promoter System
GenAI and the Arts

Jill Robinson explores ways the arts and cultural industry should utilize generative AI (GenAI) in everyday tasks to free up time and automate work.

Net Promoter System
Net Promoter System

Brad Carlin, Senior Consultant, shares a data-driven approach to collect and respond to customer feedback using the Net Promoter System.

The Loyalty Highway
The Loyalty Highway

Learn strategies, tools, and tactics to utilize for the new relationship-building needs of today.

The Loyalty Highway
Engaging Lapsed, Casual and First Time Audience Members

Hone your re-engagement strategies with data and examples from the field.

The Loyalty Highway
Dynamic Pricing is Not Enough

Explore why dynamic pricing and demand management is key to building lasting customer relationships, accessing new audiences, and maximizing revenue.

The Loyalty Highway
Of Price and Progress: Understanding Recovery and Inflation's Impact on the Arts Sector

Explore why dynamic pricing and demand management is key to building lasting customer relationships, accessing new audiences, and maximizing revenue.