Vice President, UK & Europe
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As vice president of UK & Europe, Stephen is responsible for leading the expansion of TRG Arts into new markets to help arts organizations increase their sustainable revenues. When Stephen joined TRG, he began as a consulting analyst and was promoted up to a senior consultant working with arts and cultural organizations in the UK, Europe and North America including Syracuse Stage, Sheffield Theatres, Royal & Derngate in Northampton, Marlowe Theatre, York Theatre Royal, Shaw Festival, and Theatr Clwyd.
From Ipswich, UK, Stephen has most recently made major changes at the New Wolsey Theatre, Ipswich in his previous role as Head of Communications. The venue has developed vast growth in customer loyalty, increased revenue and a restructure of their communications team based around the customer journey which was led and designed by Stephen in conjunction with TRG Arts. Previous roles at the New Wolsey have included head of sales and marketing, sales and programme manager, and deputy front of house manager. Stephen has honed his customer service and leadership skills in positions around the UK including customer service manager at Manchester’s Library Theatre (now known as HOME), and deputy front of house manager at London’s largest West-End venue, The Apollo Victoria, at the start of the West End transfer for the Broadway Musical Wicked.
Stephen’s experience outside of the UK arts industry include his work as customer service team manager at Virgin Atlantic Airways, where he enjoyed Virgin’s exceptional Leadership and Customer Service training programs.
Stephen has seen first-hand the transformative effect that counsel with TRG Arts can achieve and enjoys expanding his passion for TRG Arts to venues across the world.