A woman laughing has she has a happy conversation
Talent Lab Workshop:

Effective Box Office Management

Develop successful consumer relationships to grow revenue.

Reserve Your Spot
At Effective Box Office Management, we’ll unlock the secret superpower of the box office team to build consumer relationships.

Why? Doing so increases the likelihood of keeping more patrons, growing their lifetime value to the organization, and retaining box office talent.

The truth is that people expect high-quality service. If they don’t get it... they will go someplace else. But if they do? Successful consumer relationships will grow revenue for your organization, and the box office team is central to that outcome.

In this workshop, attendees will gain an understanding of:

  • Customer conflict resolution strategies
  • Effective cross and upsell tactics
  • How their role is critical to building consumer relationships
This workshop is for any member of a box office team at an arts and cultural organization.
$89 USD
New dates Upcoming Workshops
Length: 2 hours
Delivery: Online

Finally, a workshop designed to grow your professional impact.

What You’ll Learn
Resiliency Areas of this Workshop
People- Centric Teams Optimizing an adaptive and forward- thinking approach to the structure, development, and retainment of teams. Consumer Relationships Engaging a community by attracting new and retaining existing consumers. Organizational Frameworks Systems and structures for organizations focused on feedback, planning and E.D.I. initiatives. Financial Stability Building sustainable revenue through cost mitigation, revenue optimization, and data-driven insights. Thriving Organizations

Transforming 21st century organizations require four key areas to maintain resiliency.

What To Expect

Talent Lab workshops are active learning experiences. When you sign up, you should expect:

  • To have honest conversations during breakout sessions.
  • To have your mobile phone available for workshop interactivity.
  • To take notes to share ideas learned with your teammates.

Due to the nature of this experience and to create a safe space for dialogue, we won’t provide a recording or deck after the workshop.

Your Faculty

As a senior consultant, Kate partners with a portfolio of organizations and executive leaders to create strategies to increase and sustain patron loyalty, audience growth and revenues, both earned and contributed.

A selection of organizations Kate has worked with include: Toronto Symphony Orchestra, the Joffrey Ballet, Manhattan Theatre Club, the Grant Park Music Festival, Gogue Center for the Performing Arts at Auburn University, the Children's Museum of Atlanta, the Royal Winnipeg Ballet, Birmingham Repertory Theater (UK), and Sheffield Theatres (UK).

Kate Hagen

Senior Consultant