One of the most pivotal moments in the journey of your patrons is the leap from mere transacting to giving. Understanding this transition from audience member to donor is key for arts administrators seeking to secure sustainable support for their...

The previous issue of the Monday Digest Newsletter featured a revealing article based on TRG’s Benchmark data, indicating that, as a sector, ticket prices need to rise another 10% just to catch up to the 29% higher costs since 2019. This necessary...

Imagine for a moment, the perfect patron. What do they do or not do? How do they engage with your organization? When and where do they make purchases? How often do they come back? What sorts of feedback do they provide to you? Did any of your...

At your arts organization, do ticket buyers and subscribers “belong” to marketing or development? The immediate goals of each department are different, but both need to speak directly with your audiences regularly. It then becomes important to ask -...

In the most doubtful and trying times of the pandemic, imagine you stumbled upon a crystal ball in the dusty backroom of your office that allowed you to see how the sector would perform through 2023?

What is the right next step for each audience member? A dining experience? Membership? Simply to buy a ticket to the next event?

Why the First 90 Days Matter In Jill’s last blog, she asked arts leaders to imagine that for the next 90 days, their teams would focus on earned revenue above all else with consistence and discipline. The first three months of any new year are...

Every ticket sold is an opportunity. To meet the revenue needs in the arts sector, making the most out of every single ticket purchase is becoming an absolute necessity. With subscription rates fluctuating and first-time ticket buyers disappearing...

What Can Patron Loyalty Do for You in 2025? Throughout 2024, TRG has frequently reminded the sector of the importance of patron loyalty. We build our counsel based on audience loyalty to secure reliable and recurring revenue for our clients. But...

2024 is soon nearing its end - and what a journey it has been. This year we have covered the story of the rising cost of doing business, shared how to take special care to manage your advocate and lapsed segments, and of course, we have really...