Pricing isn’t just a marketing tactic, a programming decision, or a box office task. It’s one of the most consequential leadership decisions you’ll make. The way you set, communicate, and adapt your prices impacts your revenue, audience trust, and...

Think about the last time your organization had a true blockbuster on its hands. Maybe it was the Nutcracker at Christmas. Maybe it was a chart-topping musical, or a star soloist whose name alone filled the house. The kind of production where seats...

The scoreboard most arts leaders are trained to watch is the box office. Did it sell out? How close did we get to a full house? These metrics feel familiar, even comforting, but in today’s economic reality, they can be dangerously misleading.

For years, many arts leaders have treated price as fragile. Raise it, and demand might collapse. Hold it steady, and at least audiences will keep coming. But the truth is the opposite: holding back on price is costing the sector far more than...

Your customers are listening. What are your campaigns really saying? In a world of deadlines, dwindling budgets, and rising targets, campaign planning can feel like a race against the clock. It’s easy to focus on what needs to go out, and lose sight...

What if every customer walked through your doors wearing a name tag that said: “Hi, here’s exactly what I need next to keep coming back.” They don’t. But, their behavior is telling you. If you know how to listen.

We’ve all been there. Receiving an irrelevant email that makes us question why we ever gave our details in the first place. In the arts, that experience isn’t just annoying. It’s costly. Because for every generic message sent to a lapsed patron,...

Not all patrons are equal. Yet too many campaigns treat them like they are. If you're still blasting the same message to everyone in your CRM, it might be time to rethink your segmentation strategy. Because when you treat a first-time attendee the...

Imagine an orchestra where every section has a different sheet of music. The strings are playing Brahms, the brass are playing Bernstein, and the percussion? Well… Everyone’s talented. Everyone’s committed. But the result is chaos.

What happens when marketing and development teams truly align? At Syracuse Stage, collaboration, shared segmentation, and coordinated planning unlocked new opportunities; not just for efficiency, but for deeper patron relationships. Here’s how that...